FAQ

Please contact your bank or card provider to check why payment did not go through. 

If you have signed in, you will get an update on your email id regarding the same. If not, please track your delivery progress on the  https://nocturnallabel.com/track-orders/  using your Order ID

You can contact us regarding the return of purchased items. 

Signing up will make tracking and checking order details easier

  • Hoodies and joggers don’t require a wash after every wear
  • Gentle cold machine wash for all garments
  • For ironing and washing please turn the garments inside out
  • Do not iron over prints

Once you raise a return request, we will contact you to understand the problem, depending on which we will issue a return. Once we receive the product to the warehouse, we can initiate the refund depending on the condition of the item

If you need to return an item, it must be returned for a refund. After the return is processed, you can place a new order

You can cancel your order within one hour of placing it.

You can sign up to get updates on new products and sales. Signing up will also send you updates on your orders and make tracking easier. 

Yes, you can place an order before registering with us

You will have to log out from your current account and sign up from the new email address. 

You can press the forgot password while signing in, which will send a code to your registered email id.

Yes, we do offer personalized notes and flowers. Flowers will cost extra. We do not offer gift wrapping because that could spoil our packaging.

We are sorry to say that you cannot buy a gift card online. We will keep you updated once we come up with an online gift card

The size chart is also linked under every product. 

We accept Visa, Mastercard, UPI, Net Banking, Wallet, EMI & Pay Later.

There are no shipping charges.

© 2024 ALL RIGHTS RESERVED WITH NOCTURNAL LABEL.