Nocturnal Label

This privacy policy sets out how Nocturnal Label uses and protects any information that you give us when you use this website.

If you choose to use our website, then you agree to the collection and use of information in relation to this policy. The personal information that we collect are used for providing and improving our services. We will not use or share your information with anyone except as described in this privacy policy.

We are committed to ensuring that your privacy is protected. Information provided by you while using this website, will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page and you can keep abreast of all changes here.

WHAT WE COLLECT

We may collect the following information:

• Name and date of birth

• Contact information including email address

• Demographic information such as postcode, preferences and interests

• Other information relevant to customer surveys and/or offers

In addition to the above, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, some of the cookies that are installed on your device, information about the individual web pages or products that you view, what websites or search terms referred you to our website and information about how you interact with our website and other log data.

We do not store credit card details and we only share customer details to a third party with your due permission or if required by the law.

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better experience and personalized service, and in particular for the following reasons:

• Fulfil orders placed through our website (including processing your payment information, shipping arrangements, and providing you with invoices and/or order confirmations).

• Internal record keeping.

• Communicate with you.

• Provide you with information or advertising related to our products or services as per your preferences shared with us.

• Data to improve our products and services.

• From time to time, we may also use your information to contact you with new information about the label’s activity such as upcoming collections, market research purposes or for promotional activity that you might find interesting.

• We may use the information to customize the website according to your interests to make the experience better for you.

• We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use our site and issuing our emails for us.

• To process your order, to maintain guarantee records and to provide after-sales service.

• To screen our orders for potential risk or fraud. To carry out security checks (this may involve sharing your details to fraud prevention agencies, who will check the details we give them against public and private databases and may keep a record of that check to use in future security checks – this helps to protect you and us from fraudulent transactions.)

• To comply with legal requirements.

We use Facebook and Instagram retargeting to advertise Nocturnal Label across social networks. Facebook and Instagram retargeting will display relevant ads tailored to you based on areas of the website that you have visited, by placing a cookie on your device. This cookie will only help us identify whether an individual has visited a page and if so, show them related advertisements. Facebook and Instagram retargeting allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

We also use Google Analytics to help us understand how our customers use our website. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. However, no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and therefore, absolute security of your information cannot be guaranteed.

HOW WE USE COOKIES

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. They allow web applications to respond to you as an individual and us to better administer the site and provide a more tailored and user-friendly service to visitors. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Our website anonymously collects and uses these cookies to improve our services. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our website.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at orders@nocturnallabel.com

• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below:

orders@nocturnallabel.com