Customer Policies
Returns & Exchange
- Return is eligible only if the garment has reached you in a damaged condition from our end and/or if the sizing is not to your liking. You can then email us at orders@nocturnallabel.com
- Please note that in case the product that reached you has a manufacturing defect and/or the sizing is not to your liking, then you have 48 hours from the time of delivery to send an email, along with reference pictures of the garment, to request a return; or we will assume that you received the product in good condition and have accepted it.
- Please note that the product must be returned unused and all labels must be attached.
- Currently we do not offer exchanges on our orders due to logistic capacity.
- However, you may cancel your order within 1 hour of placing it and then place a new order.
